Because of Hurricane Ike, most of my customers were without power for 2 to
3
weeks. Of course the batteries went down and the clock settings were lost
which causes the panels to not know when to send a test signal. I used
PC-Preset to access about 100 accounts overnight. I set it up to read the
event log. Napco automatically adjusts time when you connect to it so I
was
hoping to set the time and be able to see the log to determine if their
batteries had restored. My preference would have been to simply read the
status... and save it. Unless I did something wrong, the program did not
save the event logs it read. It did set the time. I have a list of who I
was able to connect with and who I couldn't that will allow me to
determine
further problems.
Napco technical was of very little help on this issue as they seldom have
anyone to ask about PC-Preset (Windows Version). It was terribly tedious
to
build the list. Had to be done one account at a time and it would jump
back
to the beginning after each account was put on the action list. Any ideas
on how to do this better? I have almost 800 more residential customers
that
I would like to auto set their time and be able to see if their batteries
have failed.
Amazingly, most of the batteries in all of my systems have restored
themselves. If they were older than 2005, they may not have restored.
Some
Interstate batteries as new as 2006 also failed to re-charge.
Regards,
Allan
